Thank you for choosing Woodbury Kennels Ltd for your K9 companion. Before we can accept your booking, we do require that you agree and understand our terms and conditions:

Vaccinations: All dogs must be fully vaccinated and up to date covering the following: Parvo Virus, Distemper, Hepatitis (Vanguard 5) every 2 years and both Lepto and Kennel cough annually, and not more recently than 7 days.  As a dog owner please understand that due to the many strains of Kennel Cough (KC), there is always a risk that your dog can still contract a strain not inclusive of the vaccine.  KC is highly contagious.  Woodbury Kennels Ltd follow strict hygiene requirements and have large open, well-ventilated areas to minimise exposure and therefore will not accept any liability should your dog acquire KC during its stay here.  We would expect that all dogs are wormed, and flea treated.  If this is missed, we will administer this treatment and any costs incurred will be passed onto the owner.  Due to our property being a working cattle and deer farm prior to our occupancy, we also recommend that you choose a flea treatment that will protect against Ticks. 

Desexing requirements:                                                                                                                                                                                                             All dogs must be well socialised.  Male dogs must be de-sexed after the age of 8 months, and female dogs cannot be "on heat".  PLEASE NOTE, WE WILL NOT ACCOMMODATE PUPPIES UNDER THE AGE OF 6 MONTHS.  Dogs not toilet trained or incontinent will incur a 10% daily surcharge during peak periods.

 Canine Welfare while in our care:                                                                                                                                                                                             During your dog’s stay our staff will take utmost care in the welfare of your dog.  However, we do run in packs – these are compiled of dogs of similar size, nature and energy levels.  Dogs can be boisterous and excitable, and there are risks of injury to your dog during play and exercise.  Our exercise areas are large farm paddocks and contained yards. Woodbury Kennels Ltd will not accept responsibility or liability, or costs outside of our control.  Should a dog become injured or ill during their stay with us, and the need arise for Veterinary Care resulting in any fees, then these will be 100% payable by the dog’s owner.  Although we will take the utmost care to minimise any stressful or tense situations, there is always the possibility of a scrap. In this event any incurred costs both medical and or material damage is to be covered by the owner of the instigating dog.  You, as the dog’s owner, acknowledge and agree to not hold Woodbury Kennels, its staff or representatives liable for any injury/loss/death or sickness of your dog while in the care of Woodbury Kennels. 

 Additional Veterinary Care:                                                                                                                                                                                                Should your dog require follow-up veterinary consultation on a pre-existing medical condition then we are happy to accommodate this, and an additional $25 traveling fee will be charged to visit our local Vets – Vets North Kumeu or their emergency care provider.  Should your dog need to seek follow-up veterinary consultation with your regular vet outside our immediate area, then a minimum $50 travel fee will be charged and must be pre-arranged prior to your booking being accepted.  By accepting these terms and conditions, you as the dog’s owner acknowledge that we “Woodbury Kennels Ltd” take no responsibility for any existing ailments your dog may have, both diagnosed or undiagnosed.  If any condition occurs to your dog/s, he/she will be referred to your veterinarian or Vets North Kumeu (or their appointed emergency backup provider), in which case, although we hope for the best, we are not liable for any outcome.

 Our Charges and opening hours:                                                                                                                                                                                            Our charges are per day or part thereof.  All prices include GST.  Additional charges may be incurred if specialised medication is required, or your pre-arranged appointment times are missed without communication.  Our strict drop off / pick up time are clearly outlined on both our boarding application form and our website. Any additional fees will be charged at our discretion and on a “case by case” scenario.   Our prices include two balanced meals per day, treats, photo updates via our social media platforms several times per week and plenty of play and cuddles.  Payments can be made via internet banking or cash upon drop off.  Any bookings between 20th of December and the 8th of January will be a minimum of 7 days chargeable.  Please note that there are no drop offs or picks ups on Christmas and New Year’s day and morning of Easter Sunday.   Payment for this peak period is required in full by the 5th of December, and will be charged for all days booked.  We do not provide refunds during the peak period up to the 10th of February if you decide to return early.

Our opening hours are, strictly by appointment only –                      between the hours outlined below:

Morning: 10am – 11am

Afternoon:  4.30pm – 5.30pm

Upon booking via our website, please select the most suitable drop off / collection time. Our gates will be open at your scheduled appointment time, and closed outside these hours.

Emergency Contact Details:                                                                                                                                                                                        Woodbury Kennels reserve the right to require your emergency contact person to remove your dog from our premises for any reason (including without limitation where your dog is causing undue stress to other dogs, is aggressive or barking excessively to our sole discretion.)  Please understand that we are bound by Auckland Council Noise Regulations, and therefore will not make any exceptions to these stipulations.  

Aggressive or Undesirable Behaviour:                                                                                                                                                                            Should your canine companion become aggressive or antisocial during their stay at Woodbury Kennels Ltd, and where there is a risk of injury to itself, another dog or our staff, the dog will be contained in an adequate manner until alternative arrangements can be made with the owner or emergency contact.

Cancellation Policy:                                                                                                                                                                                                          Effective from the 1st of April 2023 - Bookings during peak times of the year & public holidays will require a 20% non-refundable and non-transferable deposit with full payment required upfront, with payment for the festive season required by the 5th of December to secure your booking during the summer festive season.  Our Christmas Period will run from the 1st of December until 10th February.  We will refund 50% of the value of your booking for cancellations made between the 1st of November and the 1st of December, if full payment has been made for bookings after the 1st of December, and under the provisor that we are able to relet your space.  There will be no refunds after the 1st of December unless it is verified by a medical or death certificate.  No refunds will be given to “no shows”, where there has been no communication.  Due to excessively heavy demand, no refunds will be given during our peak festive season period (1st of December – 10th of February) if you change your mind and cut your holiday short.  All other bookings throughout the year will require full payment upfront.  Cancellations between the 11th of February and the 30th of November require 48hrs notice.  Failure to contact us gives Woodbury Kennels the right to refuse future bookings and give priority to our existing clients.  A 20% non-refundable and non-transferable deposit is also required for any other public holiday or school holiday booking made throughout the year. 

Our prices are subject to change without notice, and full payment is required prior to your dog’s drop off.

Woodbury Kennels has a multitude of clean bedding options available at no extra cost. Should you wish to provide bedding etc, please understand that this at your own risk and that Woodbury Kennels accepts no financial responsibility should any collars, bedding or the like become damages while in our care. 

Woodbury Kennels operate under an open and honest policy!  We would therefore greatly appreciate it if this was a two-way process, in that owners were transparent and disclosed any relevant information regarding their dog’s needs relating to any behavioural or medical needs, aggression, allergies, injuries etc.  We would rather be over informed, then left guessing during your absence! 

Should, due to unforeseen circumstances, Woodbury Kennels Ltd need to a cancel a booking we endeavour to inform you, the customer at the earliest opportunity and return any deposits or part payments made relating to the booking.   Woodbury Kennels Ltd do not accept any liability arising from the cancellation relating to the said booking.

By completing our online booking or our manual booking application, you agree to our terms and conditions and allow us to utilise any photographic material containing your dog for our social media platforms and advertising. Due to privacy of our business and property we do not permit any visitors to take photo’s or videography on our property. We respect that occasionally clients object to their dogs being used in advertising or social media platforms, and we accommodate this by prior arrangement on a case by case scenario.